Tools Used in Development: Microsoft Word and Canva

Time in Development: 6 hours

Client: Fictional Client - Land Grant University - Extension

Business Problem: Extension turnover has increased by 30% since the return to office amidst the COVID-19 pandemic. During exit interviews, employees are citing uncomfortable work environments, as conflict that was brought to staff went unaddressed.

Solution: A course on conflict resolution was designed to teach employees about the Resolution Roadmap and give them the practice to feel comfortable using. The course will be online and followed by an Instructor Led Training with a SME from the university. The goal is to decrease turnover by 6 months after the training is implemented.